Foundation Support
Essential cloud expertise when you need it
- Expert guidance via Slack during business hours: ask questions, get answers from experts
- Troubleshooting help for complex infrastructure issues
- One-hour advisory sessions with Solutions Architects
- 24x7 emergency response for critical production issues
- Real engineers who understand your environment
Our base support package. You get direct access to engineers who know AWS inside out. Can be used standalone or combined with our other services.
Advanced Security Support
Foundation Support + 24x7 Security Operations Centre
- Everything in Foundation Support
- 24x7 monitoring of critical security alarms from your AWS environments
- Intelligent alert triage: we filter the noise for you
- Incident response with engineers who understand AWS security
- Expert analysis of security findings
Add-on service that gives you access to AWS security experts without the cost and complexity of hiring an in-house security team.
