What You Get.

A business case.

Our experts will help you understand the full financial benefit of your contact centre modernisation project.

  • Business case with ROI projection
  • Multi-year TCO model
  • Migration cost analysis
  • Quantified automation savings

A technical design.

Our certified AWS Solutions Architects will design your complete Amazon Connect solution, leveraging agentic AI where it makes sense.

  • Contact center architecture
  • Omnichannel strategy (voice, chat, email, SMS)
  • CRM and business system integrations
  • AI & automation design (agentic workflows, chatbots, GenAI integration)

An implementation plan.

Our team will create a detailed roadmap and plan for your entire Amazon Connect implementation project.

  • Phased migration strategy
  • Implementation roadmap with timelines
  • Testing and quality assurance plan
  • Resource and training plan

How does it work?

Our three-step approach makes even complex contact centre modernisation projects easy to understand.

1

Discovery.

After we kick off with an introductory alignment call with your team, we'll run business discovery interviews with key stakeholders, then facilitate technical discovery workshops with your operations and engineering teams to understand your current contact centre environment, call patterns, integrations, and pain points.

2

Design.

We'll collaborate on detailed designs for your Amazon Connect architecture with your technical team, including AI and automation strategies. The design will inform a phased implementation roadmap, a breakdown of costs, and ROI projections. We'll provide a detailed project plan, identify risks, and agree ways of working with your team.

3

Deliver.

We'll present our findings and recommendations to your stakeholders, providing a report which includes a business case, technical architecture, migration strategy, and testing plans. You'll have everything needed to move forward with implementation.

Find out if this is right for you, and discover how much AWS will contribute to the cost of your project.