Re:Adapt Data Science provides strategic intelligence through data and AI. Their data science and AI services are supported by tools and products such as FocusCX, their latest offering.
FocusCX is an AI-powered analytics platform that ingests high volumes of unstructured customer contact data, such as emails, web chat, support tickets, or call transcripts, and uses Generative AI and customised analytics tools to classify, summarise, and extract insights from those interactions. These insights can be used by business leaders to enable their organisations to detect trends, identify recurring issues, and monitor the customer experience over time.
Keeping Enterprise Data Safe
Re:Adapt’s customers are medium to large enterprises with high volumes of contact data, across a range of market sectors including hospitality, transport and financial services. Businesses of this size need confidence that their data will be adequately protected, and kept separate from that of other customers.
To address this concern, Re:Adapt needed to adopt a single tenancy model, storing and processing data from each customer in distinct AWS accounts. As an added benefit, this model will scale up as their customer base grows.
WHAT RE:ADAPT DATA SCIENCE SAID
