Agentic
Automation
Imagine what you could if you could spend less time on day-to-day operations and more on high value work. Instead of armies of people or brittle, rule-based bots carrying out repetitive daily tasks, you can adopt intelligent agents that think, decide and act; at scale and with precision. Our Agentic Automation practice is rooted in deep RPA heritage and rigorous process engineering, evolved for a world where AI agents don’t just support your operations – they run them.
The
Challenge
The promise of automation has never been greater, but neither have the consequences of getting it wrong.
Agentic AI Introduces
New Risks
Traditional governance was never designed to provide the level of assurance required for autonomous agents to make decisions within live business processes
Gartner predicts that by 2028, agentic AI will autonomously handle 15% of day-to-day business decisions – with significant consequences when they go wrong
Process Complexity Defeats
Poorly Planned Automation
Automating the wrong processes, or the right processes without sufficient analysis, creates operational risk rather than reducing it
Organisations that skip structured process engineering before automating report 3x higher remediation costs when deployments fail in production
RPA Alone Has
Hit Its Ceiling
Rule-based automation breaks when processes change, creating fragile estates that cost more to maintain than they save
Up to 50% of RPA implementations fail to scale beyond initial pilots due to poor process selection and inadequate governance
The cost of inaction
Without a rigorous, quality-led approach, automations don’t just waste investment – they compound operational risk.
Our
APPROACH
We combine deep process engineering expertise with modern agentic frameworks and a quality-first mindset – delivering automation you can trust to run your business, not just support it.
What Makes Us
Different
Process Engineering Heritage
Decades of RPA and business process analysis experience – identifying the right candidates, modelling outcomes and building the business case before a single agent is deployed.
Quality-led Automation
Every automation we deliver is tested, monitored and validated to the same rigorous standard as our Quality Engineering practice from day one.
Microsoft & AWS Native Expertise
Deep, hands-on experience across the leading agentic ecosystems – built on platforms your organisation already trusts and your teams can support.
Forward Deployed Engineers
Our specialists embed directly into your teams. We work alongside your people, in your environment, to solve real problems at pace.
Seamlessly Integrated
We integrate with your existing platforms, processes, and teams from the start, delivering capability that fits the way your business operates, not the other way around.
Platforms, Tools
& Practices
TOOLS & TECHNOLOGIES
Azure AI Foundry, Copilot Studio, Power Automate, Power Apps, Azure Logic Apps, Azure AI Agent Service, Semantic Kernel
Amazon Bedrock Agents, Amazon Q Business, AWS Step Functions, AWS Lambda, AWS Amplify
METHODOLOGIES
We apply structured process discovery and ROI modelling before any build begins, combined with agent-specific quality assurance, human-in-the-loop governance design and continuous monitoring practices aligned to your operational risk appetite.
Our
Services
AUTOMATION ASSESSMENT
& ADVISORY
Strategic guidance that goes beyond deploying bots. Our Automation Health Checks identify inefficiencies, assess your existing estate, and surface the highest-value automation candidates. And our Advisory service defines target operating models and builds the business case for agentic transformation.
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PROCESS ENGINEERING
& OPTIMISATION
Effective automation starts with understanding your processes deeply. We provide expert business analysis, process mapping, and re-engineering to ensure you automate what should be automated – and optimise what shouldn’t – before a single line of code is written.
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MANAGED
AGENTIC AUTOMATION
Flexible, end-to-end delivery models including full Managed Service and Hybrid options. We take ownership of your automation function, from strategy to live operation, reducing the burden on your internal teams while embedding scalable, governed automation practices across your organisation.
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RPA
MODERNISATION
Transforming fragile, legacy RPA estates into modern, resilient automation. We assess, rationalise, and re-engineer existing deployments, migrating where appropriate to agentic frameworks that are faster, smarter, and significantly cheaper to maintain.
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AGENTIC AI
DEVELOPMENT
Design and deployment of autonomous AI agents that handle complex, multi-step business processes across your Microsoft and AWS environments. From Copilot Studio and Azure AI Foundry to Amazon Bedrock Agents and LangChain orchestration, we build agents that operate with confidence in live business operations.
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LOW-CODE APPLICATION
DEVELOPMENT
Not every application challenge requires a full engineering effort. We design and build low-code applications using Power Apps, OutSystems, Mendix, and Retool to enable faster delivery, greater business ownership, and significantly lower build costs. And when combined with our automation capability, the results are powerful: intelligent applications that don’t just present information, but trigger workflows, orchestrate agents, and drive action without manual intervention.
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AUTOMATION
QUALITY ASSURANCE
Rigorous testing and validation of automated processes and AI agents before they touch live operations. Drawing on our QE heritage, we design assurance frameworks specific to automation – covering functional accuracy, exception handling, edge cases, and operational resilience.
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INTELLIGENT DOCUMENT
PROCESSING
Automating the extraction, classification, and processing of unstructured data from documents, emails, and forms. We combine LLMs with structured automation workflows to handle the information-heavy processes that traditional RPA could never reliably tackle.
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AUTOMATION CENTRE
OF EXCELLENCE
Building the internal capability, governance, and standards your organisation needs to scale automation sustainably. We design and stand up CoE frameworks, tooling, and operating models that put you in control of your automation estate for the long term.
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Who Do We
Work With?
The organisations we work with have one thing in common – they’ve recognised that automation done badly is worse than no automation at all. We work with businesses that are serious about getting it right.
COMPANY SIZE
Scale-ups
Mid-Market
Enterprise
Maturity Level
Starting automation journey
Scaling RPA estate
Modernising legacy automation
Adopting agentic AI
I need to Modernise infrastructure
Optimize our costs
Operational Leadership
Chief Operating Officer /
Head of Operations
Operations leaders responsible for driving efficiency and resilience across complex business processes, who need automation that genuinely delivers ROI, not just activity.
Process efficiency
Operational resilience
Cost reduction
Developer experience
I need to scale reliably
Technology Leadership
Chief Technology Officer
CTOs who understand that agentic automation is a strategic capability, not a tactical tool, and need a partner who can deliver it with the rigour their business demands.
Platform strategy
Governance and risk
Scalable architecture
I need to deliver value faster
Increase productivity
Delivery Leadership
Head of Engineering / Engineering Manager
Engineering leaders tasked with building and scaling automation capability who need the right frameworks, tooling and quality assurance to deliver with confidence.
Deployment reliability
Tooling strategy
Quality and resilience
I need to build trust
Increase accuracy
Data & AI Leadership
Chief Data Officer / Head of AI
Data and AI leaders who need their agentic initiatives to be accurate, explainable and trustworthy – not just technically impressive.
Model accuracy and validation
Explainability and compliance
Data pipeline integrity
scaleDELIVERY
Our proven five-phase
methodology
01
DISCOVER
Thorough discovery of your current state, challenges, objectives, and constraints – establishing a shared understanding before a single recommendation is made.
Deliverables
- Infrastructure audit
- Application portfolio
- Risk assestment
- Cost baseline
02
Design
Translating discovery into a clear, agreed approach – covering target operating model, success criteria, tooling strategy, and a prioritised roadmap aligned to your business goals.
Deliverables
- Infrastructure audit
- Application portfolio
- Risk assestment
- Cost baseline
03
DELIVER
Structured, phased execution led by our expert consultants – drawing on our proven asset library of templates, frameworks, checklists, and process flows to accelerate delivery without cutting corners.
Deliverables
- Infrastructure audit
- Application portfolio
- Risk assestment
- Cost baseline
04
EVOLVE
Continuous improvement, knowledge transfer, and long-term partnership – refining performance and embedding capability into your teams to keep you ahead of the curve.
Deliverables
- Infrastructure audit
- Application portfolio
- Risk assestment
- Cost baseline
05
INFORM
At every phase, we maintain a consistent thread of transparency and insight. You receive high-quality, actionable data on progress, risks, and outcomes – not vanity metrics or status updates that obscure more than they reveal. Because confident decisions require confident information.
Deliverables
- Infrastructure audit
- Application portfolio
- Risk assestment
- Cost baseline
Outcomes & Benefits
Measurable impact across efficiency, accuracy, cost and operational confidence
Business Benefits
OPERATIONS THAT SCALE WITHOUT HEADCOUNT
Intelligent agents handle the volume, complexity, and repetition that growing operations demand. They free your people to work on high-value tasks that require human judgement.
AUTOMATION YOU CAN TRUST
Every automation we deliver is tested, monitored, governed, and quality assured. So you have the confidence to run critical business processes on it as well as peripheral ones.
FASTER ROI, FEWER FAILURES
With structured process engineering and candidate prioritisation before build, investment goes where it delivers most. Costly failures from automating the wrong things are avoided from the start.
AI THAT OPERATES WITH CONFIDENCE
Validated agentic AI that your business, your auditors, and your regulators can trust. It’s accurate, explainable, and resilient under real operational conditions.
Technical Benefits
HUMAN-IN-THE-LOOP GOVERNANCE
Agent workflows designed with appropriate human oversight and intervention points ensure autonomous decisions are made within the boundaries your risk appetite defines.
LLM-DRIVEN PROCESS AUTOMATION
By connecting large language models to your systems, documents, and data via MCP and modern orchestration frameworks, we automate complex, unstructured processes that rules-based automation could never reliably handle.
END-TO-END PROCESS INTEGRITY
Automated quality gates and exception handling built into every workflow means failures are caught, escalated, and resolved before they impact your operations – or your customers.
CONTINUOUS AUTOMATION INTELLIGENCE
Real-time visibility of automation performance, exception rates, and ROI across your entire estate. And actionable insight that keeps your automation practice improving rather than degrading over time.
Proven Results
Real transformations delivering measurable business impact
What Our
Clients Say
Hear from engineering leaders who have transformed
their organisations with Scale Factory.
With only six weeks to launch, we needed a reliable team to support us and I knew that Scale Factory could give us best-in-class service.
Having experienced AWS experts taking care of scaling out our infrastructure gave me confidence that we’d be able to hit our launch date, and meant that the development team could focus on building feature improvements instead.
Frequently Asked
Questions
How do you decide which processes are right for automation?
We conduct structured process discovery and ROI modelling before any build begins – mapping your processes, scoring automation candidates and ensuring investment is targeted where it will deliver most, not just where it’s technically feasible.
What's the difference between your Next Gen Pod and Delivery Pod models?
A Next Gen Pod places our academy-trained engineers under your management with reach-back into our practice. A Delivery Pod is a blended team of senior consultants and next-gen talent, fully managed by us to deliver a specific outcome.
How do you ensure quality in automated processes before they go live?
Drawing on our QE heritage, we design and apply assurance frameworks specific to automation – covering functional accuracy, exception handling, edge cases and operational resilience before any automation touches live business operations.
Can you modernise our existing RPA estate rather than replace it?
Yes. We assess, rationalise and re-engineer existing deployments – migrating where appropriate to modern agentic frameworks. We don’t recommend replacing what works; we recommend evolving what doesn’t.
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Transform Your
Infrastructure?
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Custom migration roadmap
ROI & cost analysis
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