AWS Services

Support & Learning Subscription

We offer a Support & Learning Subscription, designed to support your teams in delivering more. Our AWS and DevOps expertise is just a Slack message away during the day, and you can reach us 24/7 for help resolving urgent incidents. With the included training sessions, we'll help upskill your team.


1 or 2 devs
(Contact us for a quote)
(Contact us for a quote)


  • Slack developer support*
  • 24x7 emergency support
  • Surgery hours (2/mo)


  • Monthly Scale Factory training (1 attendee)
  • Discounts on external training


Up to 15 devs
Starts at £2,999/mo
(billed as £35,988/yr)


  • Slack developer support
  • 24x7 emergency support
  • Surgery hours


  • Monthly Scale Factory training (4 attendees)
  • Discounts on external training


Multiple teams
(Contact us for a quote)


  • Slack developer support (>1 channel)
  • 24x7 emergency support
  • Surgery hours
  • Regular Solutions Architect checkup


  • Custom Scale Factory training for your team
  • Discounts on external training
Discounts are available for charities, and companies with majority ownership by people from underrepresented backgrounds.
* Response guaranteed within 1hr for all support services. 4hrs for developer support at the Startup level.
† Unless otherwise stated, support services and surgery hours are unlimited, though subject to fair use policies.

What’s included?

Besides giving you access to AWS and DevOps expertise when you need them, and upskilling your developers, a Support & Learning Subscription provides 24/7 incident support.

Developer support

Your developers are experts in writing code to deliver business value and will occasionally need specialist help in making the best use of AWS services. Through the Support & Learning Subscription they get access to:

  • A Slack channel for your team to talk to our cloud experts during office hours
  • Regular surgery hours if you need more face-to-face or whiteboard time
A Slack conversation with a support & learning customer

They’re not limited to a particular number of hours, or number of questions. We’re here to help when they need it.

Training for developers

Your team will have access to a new hands-on training session each month. Each session has a very specific scope, and these can be combined and tailored to build a bespoke learning path for your team.

Through the sessions they learn the fundamentals they need to be productive on the AWS cloud, and more advanced skills specific to individual AWS services.

More on training

24/7 Incident support

We’re available 24x7 by support ticket or on the phone if things do go wrong. Rest assured that there are experts on hand to help your team troubleshoot, solve problems, get you up and running again, and advise on how to avoid similar problems in future.

Find Out More

Book a consultation with one of our team to discuss your support needs:

Free Healthcheck

Get an expert review of your AWS platform, focused on your business priorities.

Book Now

Discover how we can help you.

Consulting packages

Work with our team of experts on a bespoke consultancy basis to deliver your outcome.

Learn more >

Growth solutions

Tried and tested solutions to common SaaS challenges, delivered at a fixed cost.

Learn more >

Support services

An ongoing relationship, providing access to our expertise at any time.

Learn more >