We offer a Support & Learning Subscription, designed to support your teams in delivering more. Our AWS and DevOps expertise is just a Slack message away during the day, and you can reach us 24/7 for help resolving urgent incidents. With the included training sessions, we'll help upskill your team.
Starter
Support
- Slack developer support*
- 24x7 emergency support
- Surgery hours (2/mo)
Learning
- Monthly Scale Factory training (1 attendee)
- Discounts on external training
Professional
Support
- Slack developer support
- 24x7 emergency support
- Surgery hours†
Learning
- Monthly Scale Factory training (4 attendees)
- Discounts on external training
Enterprise
Support
- Slack developer support (>1 channel)
- 24x7 emergency support
- Surgery hours
- Regular Solutions Architect checkup
Learning
- Custom Scale Factory training for your team
- Discounts on external training
* Response guaranteed within 1hr for all support services. 4hrs for developer support at the Startup level.
† Unless otherwise stated, support services and surgery hours are unlimited, though subject to fair use policies.
What’s included?
Besides giving you access to AWS and DevOps expertise when you need them, and upskilling your developers, a Support & Learning Subscription provides 24/7 incident support.
Developer support
Your developers are experts in writing code to deliver business value and will occasionally need specialist help in making the best use of AWS services. Through the Support & Learning Subscription they get access to:
- A Slack channel for your team to talk to our cloud experts during office hours
- Regular surgery hours if you need more face-to-face or whiteboard time
They’re not limited to a particular number of hours, or number of questions. We’re here to help when they need it.
Training for developers
Your team will have access to a new hands-on training session each month. Each session has a very specific scope, and these can be combined and tailored to build a bespoke learning path for your team.
Through the sessions they learn the fundamentals they need to be productive on the AWS cloud, and more advanced skills specific to individual AWS services.
24/7 Incident support
We’re available 24x7 by support ticket or on the phone if things do go wrong. Rest assured that there are experts on hand to help your team troubleshoot, solve problems, get you up and running again, and advise on how to avoid similar problems in future.
Find Out More
Book a consultation with one of our team to discuss your support needs: